Clarendon Living Ltd is committed to protecting the privacy of, and information security relating to, our data subjects. The purpose of this policy is to outline our approach to protecting the personal data we collect, process, hold and share as a data controller about our data subjects and how we communicate this to them.
We process personal information about different data subjects broadly as follows :-
Where you register your interest in one of our developments through our website, we will ask for your basic contact details and preferences and share this one our nominated selling estate agents to progress your enquiry.
Leaseholders and Freeholders
We collect some basic personal information to enable a purchase or sale/assignment of a lease or its extension or the sale of a freehold and share this with professional advisors in connection with the sale / extension, such as solicitors and valuers. Solicitors will then register any transfer of the lease or any sale at the Land Registry. We’ll also collect information relevant to any application you might make for a mortgage or remortgage and share this with professional advisors where necessary
We will share essential information within our managing agent Watford Community Housing, an organisation within our Group, to enable them to carry out services in and around your property. If our managing agent changes in the future we’ll let you know.
If we need to carry out major work to your property we’ll share basic information about you with our contractors and sub-contractors to enable them to carry out the work on the property or scheme.
If you’re a commercial leaseholder we’ll also share essential information with our managing agents for the purposes of managing your business lease/tenancy.
All of this information would be processed and shared in connection with your lease and your, or our, obligations under it.
Clarendon Living will process, store, retain and share personal information, where relevant and appropriate to do so to respond to or manage any general enquiry or other information we receive by a data subject that is or may be connected to any of our activities, including through our website.
Contractors, Suppliers and Other Third Parties
We collect basic contact details about our contractors, suppliers and other third parties carrying out work for or in partnership with us together with any other information they may share in routine correspondence with us.
Data Subjects’ Information Requests
We recognise the rights of data subjects to make a request for a copy of their personal data or for it to be erased, transferred to another party, to stop being processed or corrected in some way. Anyone wishing to exercise their rights to do this should use the Contact Us facility on our website.
Website, Cookies and IP addresses
You can find more information about cookies at http://www.allaboutcookies.org/
An Internet Protocol (IP) address is a set of numbers which is automatically assigned to a visitor’s computer whenever they log on to their internet service provider or through their organisation’s computer network. Their computer is identified by the IP address assigned to it during their session on the Internet.
Clarendon Living and/or third-party companies acting on our behalf may collect IP addresses for the purposes of systems administration and to audit the use and activity of the website.
We do not link a visitor’s IP address to any other personal information that may be held about them. Therefore, the visitor to the website remains anonymous to us.
Our website uses a technology called ‘cookies’. Cookies are small computer text files placed in the visitor’s computer’s memory by the computer which provides or ‘hosts’ the website. Cookies are not spyware or a computer virus but are used to make surfing the internet easier.
We only use Session Cookies on our website for the purpose of maintaining the site, improving functionality and delivery of the webpage on the device that you are viewing the webpage from. They can also be used to track the total number of visits to the website for the purpose of improving the services that we offer.
Session cookies are temporary and are erased when you close your browser. They do not store any personal information about the visitor, their computer, visit or browsing history.
We use Google Analytics on our website, which also uses first party cookies, to improve the performance and user experience of the site and for our own marketing purposes to enhance its content. These cookies use information in aggregate form and use the minimum default rather than recommended settings. This is to ensure that the minimum amount of information is received by Google and is an approach taken to maximise your privacy protection.
Google stores cookie information on servers located in the United States and does not associate your IP address with any other data held by Google.
Visitors to the website have the ability to accept or decline cookies. By default all cookies are disabled. By accepting the cookies, you consent to the processing of data about you by us and Google Analytics for the purposes set out above.
You also have the ability to accept or decline cookies through your internet browser software and can modify these settings to accept, decline and remove cookies if you prefer. Please refer to your internet browser’s instructions or help screen to learn more about these functions.
Data Subjects’ Right to Complain
If you feel that our handling of your Personal Data under this policy and/or that your right to privacy has been compromised, you should contact our Data Protection Officer (DPO) care of our registered office address (Gateway House, 59 Clarendon Road, Watford WD17 1LA).
If you are not satisfied with the response, you have the right to lodge a complaint with the supervisory authority. In the United Kingdom this is the:
Information Commissioner’s Office
0303 123 1113